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Shipping & Returns

Shipping



HOW LONG WILL MY ITEM(S) TAKE TO SHIP?


Once payment has been processed we ask for 2 business days for our team to pack and ship your full order.  If you want to double check your order status, log into your customer account.



DO YOU SHIP INTERNATIONALLY


We work with international couriers e.g. FEDEX and DHL to ship internationally and DHL to ship within the UK. Please note that only VAT 20% tax rate is applied and any local duties and customs charges in the destination country are not included in the final price of the goods and may be applied on delivery.



WILL I BE NOTIFIED ONCE MY ITEM(S) SHIPS?


You will receive an email with tracking information once your order ships. Please note that we are not responsible for delays outside our control.



WHAT IF MY PACKAGE IS LOST?


Please contact us via customercare@hesterbly.com





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Returns & Exchanges



WHAT IS YOUR RETURN POLICY?


Returns are accepted on all unworn, undamaged items with the returns tag on within 14 days of purchase. Please return items in the condition in which they were received. Any goods returned must not have been used, worn, washed or damaged, should have the original swing tag and garment tag attached and returned in the original packaging, including dust bags if supplied with the goods. We reserve the right to refuse any returns that do not comply with these requirements. Please remember to obtain proof of postage, ensure your return package is prepaid and insured to the full value amount paid in case of loss and damage. Once we receive your return and all requirements are met, we will process your refund and send you an email confirmation. We will refund you the price you paid for the goods excluding the delivery costs, by the same method you used for payment. We offer free returns only within the UK when the item is faulty or misdescribed. To request a return, please email the reason for the return and your order number to customercare@hesterbly.com





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WILL HESTER BLY PROVIDE ME WITH A RETURN SHIPPING LABEL?


For returns within the UK, Hester Bly we will send you a return shipping label. Returns are not free outside of the UK and must be paid before the collection by the customer. In the case of international/non EU country returns, please note that we are unable to refund any local sales taxes and/or customs duties that have been charged, however you may be able to recover them by contacting your local customs bureau directly. For a return shipping label please reach out to customercare@hesterbly.com





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HOW LONG DOES IT TAKE FOR A REFUND TO BE PROCESSED?


Once an item is received and processed at our warehouse, the refunded amount can take up to a week to appear on your credit card, depending on your bank.

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