We are delighted to offer free shipping for orders over £500. Please note that this does not include payment for any local duties or taxes incurred in the customer's own country, which must be paid for by the customer. Shipments outside the EU may be subject to country / state / economic-region specific import duties and taxes which are the responsibility of the customer. Rates vary by country and we are not able to provide an estimated cost therefore suggest the customer contacts the local customs bureau for current charges before ordering, so that there is no surprise regarding any extra charges on delivery. The courier will require payment in full of any incurred local taxes or duties before delivery. The customer is also responsible for obtaining all necessary customs, import or other permits to purchase items from www.hesterbly.com. In the case of a return, any paid local duties and taxes are not refundable by Hester Bly and will need to be sought directly with the customer's local tax and customs office.
HOW LONG WILL MY ITEM(S) TAKE TO SHIP?
Once payment has been processed we ask for 2 business days for our team to pack and ship your full order. If you want to double check your order status, log into your customer account. Shipping is complimentary for all orders over £500. Please note, however, that all duties and taxes owed in the ship-to destination country still apply and are the responsibility of the customer for full payment and settlement.
DO YOU SHIP INTERNATIONALLY
We work with international couriers e.g. FEDEX and DHL to ship internationally and DHL to ship within the UK. Please note that only VAT 20% tax rate is applied and any local duties and customs charges in the destination country are not included in the final price of the goods and may be applied on delivery.
WILL I BE NOTIFIED ONCE MY ITEM(S) SHIPS?
You will receive an email with tracking information once your order ships. Please note that we are not responsible for delays outside our control.
WHAT IF MY PACKAGE IS LOST?
Please contact us via email@example.com .
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
Returns are accepted on all unworn, undamaged items with the returns tag on within 14 days of purchase. Please return items in the condition in which they were received. Any goods returned must not have been used, worn, washed or damaged, should have the original swing tag and garment tag attached and returned in the original packaging, including dust bags if supplied with the goods. We reserve the right to refuse any returns that do not comply with these requirements. Please remember to obtain proof of postage, ensure your return package is prepaid and insured to the full value amount paid in case of loss and damage. Once we receive your return and all requirements are met, we will process your refund and send you an email confirmation. We will refund you the price you paid for the goods excluding the delivery costs, by the same method you used for payment. We offer free returns only within the UK when the item is faulty or misdescribed. To request a return, please email the reason for the return and your order number to firstname.lastname@example.org .
WILL HESTER BLY PROVIDE ME WITH A RETURN SHIPPING LABEL?
Upon request, Hester Bly will send you a return shipping label. Returns are not free outside of the UK and the cost of the return shipping is paid by the customer, which will be deducted from the total refund amount. In the case of international/non EU country returns, please note that we are unable to refund any local sales taxes and/or customs duties that have been charged, however you may be able to recover them by contacting your local customs bureau directly. For a return shipping label please reach out to email@example.com .
HOW LONG DOES IT TAKE FOR A REFUND TO BE PROCESSED?
Once an item is received and processed at our warehouse, the refunded amount can take up to a week to appear on your credit card, depending on your bank.