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Terms & Conditions

Return Shipping Costs

The customer is responsible for the shipping costs incurred for the return of any item(s) via a trackable shipping service. The shipping costs incurred on your original order are non-refundable and your refund will be for the cost of the garment/item(s) only. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend, for security purposes, that you insure your parcel for the value of the goods and retain your Proof of Postage receipt.

Taxes

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. For any queries regarding VAT, we recommend contacting HM Customs on +44 2920 501 261.

Customs and Duties

Shipments outside the EU may be subject to country / state / economic-region specific import duties and taxes which are the responsibility of the customer. Rates vary by country and we are not able to provide an estimated cost therefore suggest you contact your local customs bureau for current charges before you order, so that you are not surprised by any extra charges on delivery. You are also responsible for obtaining all necessary customs, import or other permits to purchase items from www.hesterbly.com

Failed Delivery

We will deliver goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given, and which we will thus deliver to, is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.

Ownership

You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time, we will retain title to the goods.

Sale Items

Under the Consumer Act passed in June 2014 under the “distance selling act”, sale items can be returned to Hester Bly within 7 days of you receiving your order. Conditions of returns remain the same.

Exchanges

Hester Bly will exchange items (return shipping is the customer’s responsibility; Hester Bly will pay for the shipping of the new exchange item) and will only replace items if they are defective or damaged. Please contact customercare@hesterbly.com for more information.

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