Free Shipping For Orders Over £500
We are delighted to offer free shipping for orders over £500. Please note that this does not include payment for any local duties or taxes incurred in the customer's own country, which must be paid for by the customer. Shipments outside the EU may be subject to country / state / economic-region specific import duties and taxes which are the responsibility of the customer. Rates vary by country and we are not able to provide an estimated cost therefore suggest the customer contacts the local customs bureau for current charges before ordering, so that there is no surprise regarding any extra charges on delivery. The courier will require payment in full of any incurred local taxes or duties before delivery. The customer is also responsible for obtaining all necessary customs, import or other permits to purchase items from www.hesterbly.com. In the case of a return, any paid local duties and taxes are not refundable by Hester Bly and will need to be sought directly with the customer's local tax and customs office.
Returns and Return Shipping Costs
Returns are accepted on all unworn, undamaged items with the returns tag on within 14 days of purchase. Please return items in the condition in which they were received. Any goods returned must not have been used, worn, washed or damaged, should have the original swing tag and garment tag attached and returned in the original packaging, including dust bags if supplied with the goods. We reserve the right to refuse any returns that do not comply with these requirements. Please remember to obtain proof of postage, ensure your return package is prepaid and insured to the full value amount paid in case of loss and damage. Once we receive your return and all requirements are met, we will process your refund and send you an email confirmation. We will refund you the price you paid for the goods excluding the delivery costs, by the same method you used for payment. We offer free returns only within the UK when the item is faulty or misdescribed. To request a return, please email the reason for the return and your order number to firstname.lastname@example.org . Regarding return shipping costs, the customer is responsible for the shipping costs incurred for the return of any item(s) via a trackable shipping service. The shipping costs incurred on your original order are non-refundable and your refund will be for the cost of the garment/item(s) only. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend, for security purposes, that you insure your parcel for the value of the goods and retain your Proof of Postage receipt.
All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. For any queries regarding VAT, we recommend contacting HM Customs on +44 2920 501 261.
Customs and Duties
Shipments outside the EU may be subject to country / state / economic-region specific import duties and taxes which are the responsibility of the customer. Rates vary by country and we are not able to provide an estimated cost therefore suggest you contact your local customs bureau for current charges before you order, so that you are not surprised by any extra charges on delivery. You are also responsible for obtaining all necessary customs, import or other permits to purchase items from www.hesterbly.com
We will deliver goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given, and which we will thus deliver to, is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time, we will retain title to the goods.
Under the Consumer Act passed in June 2014 under the “distance selling act”, sale items can be returned to Hester Bly within 7 days of you receiving your order. Conditions of returns remain the same.
If you wish to exchange your item for a different size or colour, please follow the returns procedure above and then place a new order for the desired item. Please note that all shipping and returns charges are applicable for exchanges.