Returns must be sent and physically received at Hester Bly UK within 14 days of when the order was delivered to the customer. Return requests or deliveries after this 14 day period will not be accepted. Returns are accepted on all unworn, undamaged items with all of the original garment tags on. Any goods returned must not have been used, worn, washed or damaged, should have the original swing tag and returns garment tag attached and returned in the original packaging, including dust bags if supplied with the goods. We reserve the right to refuse any returns that do not comply with these requirements. In the case of rejected returns that are not returned in perfect condition/have been used, worn or damaged and/or without the garment tag attached or not attached in the original placement, the item will be returned to the buyer and the full cost of that return shipment is the buyers responsibility. Returns are payable by customers both internationally and in the UK. DHL Return labels can be requested by emailing Customer Care. If you wish to use your own, alternative courier to return, this is acceptable. Please note that this is also at your own cost and responsibility and it must be fully tracked and insured as the item remains the buyers responsibility until the item is safely delivered and received in person to Hester Bly in perfect condition. Please remember to obtain proof of postage, ensure your return package is prepaid, tracked and insured to the full value amount paid in case of loss and damage. Once we receive your return and all requirements are met, we will process your refund and send you an email confirmation. We will refund you the price you paid for the goods excluding any shipment incurred customs, duties and delivery costs, by the same method you used for payment. Please note that original shipping costs to the customer will not be refunded. To request a return, please email the reason for the return and your order number to customercare@hesterbly.com.
Regarding exchanges: if you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
