Free Shipping For Orders Over £500
We are delighted to offer free shipping where item orders total over £500. Please note that this does not include payment for any local duties or taxes incurred in the customer's own country, which must be paid for by the customer. Shipments outside the UK may be subject to country / state / economic-region specific import duties and taxes which are the responsibility of the customer. Rates vary by country and we are not able to provide an estimated cost therefore suggest the customer contacts the local customs bureau for current charges before ordering, so that there is no surprise regarding any extra charges on delivery. The courier will require payment in full of any incurred local taxes or duties before delivery. The customer is also responsible for obtaining all necessary customs, import or other permits to purchase items from www.hesterbly.com. In the case of a return, any paid local duties and taxes are not refundable by Hester Bly and will need to be sought directly with the customer's local tax and customs office. Please also kindly note that in the case of a customer refusal to accept the package due to non-payment of local state tax and duty, DHL or the chosen carrier may charge a holding fee and/or a return shipment fee which is wholly the responsibility of the customer.
Returns and Return Shipping Costs
Returns must be sent and physically received at Hester Bly UK within 14 days of when the order was delivered to the customer. Return requests or deliveries after this 14 day period will not be accepted. Returns are accepted on all unworn, undamaged items with all of the original garment tags on. Any goods returned must not have been used, worn, washed or damaged, should have the original swing tag and returns garment tag attached and returned in the original packaging, including dust bags if supplied with the goods. We reserve the right to refuse any returns that do not comply with these requirements. In the case of rejected returns that are not returned in perfect condition/have been used, worn or damaged and/or without the garment tag attached or not attached in the original placement, the item will be returned to the buyer and the full cost of that return shipment is the buyers responsibility. Returns are payable by customers both internationally and in the UK. DHL Return labels can be requested by emailing Customer Care. If you wish to use your own, alternative courier to return, this is acceptable. Please note that this is also at your own cost and responsibility and it must be fully tracked and insured as the item remains the buyers responsibility until the item is safely delivered and received in person to Hester Bly in perfect condition. Please remember to obtain proof of postage, ensure your return package is prepaid, tracked and insured to the full value amount paid in case of loss and damage. Once we receive your return and all requirements are met, we will process your refund and send you an email confirmation. We will refund you the price you paid for the goods excluding any shipment incurred customs, duties and delivery costs, by the same method you used for payment. Please note that original shipping costs to the customer will not be refunded. To request a return, please email the reason for the return and your order number to email@example.com.
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. For any queries regarding your local taxes you contact your nearest tax office and for any VAT-related enquiries, we recommend contacting HM Customs on +44 2920 501 261.
Customs and Duties
Shipments outside the UK may be subject to country / state / economic-region specific import duties and taxes which are the responsibility of the customer. Rates vary by country and we are not able to provide an estimated cost therefore suggest you contact your local customs bureau for current charges before you order, so that you are not surprised by any extra charges on delivery. You are also responsible for obtaining all necessary customs, import or other permits to purchase items from www.hesterbly.com.
We will deliver goods to the delivery address that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given, and which we will thus deliver to, is incorrect. We will not be responsible for the goods once they have been delivered to the address specified on the order.
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time, we will retain title to the goods. In the case of a return, you continue to be fully responsible as the owner of the paid goods throughout their carriage back to Hester Bly, including when items have been physical returned and checked and up until when a refund has been confirmed and processed.
Under the Consumer Act passed in June 2014 under the “distance selling act”, sale items can be returned to Hester Bly within 7 days of you receiving your order. Conditions of returns remain the same.
If you wish to exchange your item for a different size or colour, please follow the returns procedure above and then place a new order for the desired item. Please note that all shipping and returns charges are applicable for exchanges.
If you have any queries relating to any of the information above, please contact firstname.lastname@example.org. Please note that our office hours are Monday-Friday 9am - 5pm and we are closed on UK Bank Holidays.